Privacy Policy

Pilot Plumbing and Drain understands your concerns about privacy and security when using the Internet, and we are committed to protecting the privacy of our valued customers. Pilot Plumbing and Drain does not sell, rent, or exchange any information collected via the Internet. Pilot Plumbing and Drain keeps all collected information confidential. We have implemented security policies and technical measures to protect your personal data from improper use or unauthorized access.

In order to fulfill your requests for our services and products, it is necessary to obtain your name, address, and phone number information. We use the information you provide to schedule the services and deliver the products you request. We may also use the information to contact you about our products, services, and events, to notify you about special offers or promotions, or to respond to your request for information from Pilot Plumbing and Drain.

Pilot Plumbing and Drain collects information as described to ensure personalized service to our customers. By using Pilot Plumbing and Drain, you consent to the collection and use of data for this purpose. Any changes to this policy will be posted on the website.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information without prior notification. Specifically, your consent to receive text messages from us is treated with the utmost confidentiality. We use text messaging for marketing, notifications, and other communications under strict compliance with applicable laws. Your opt-in for these messages is never shared with any third parties.

When opted-in, you will receive text messages (SMS/MMS) to your mobile number. These kinds of messages may include a response to a quote, estimate, or service inquiry, real-time texts to ask and answer questions about our services and pricing, appointment scheduling and confirmations, feedback requests, project updates, and follow-up. You can expect to receive 8 messages per month from us. Opt out: You can opt out of this service at any time. Just text “STOP” to the phone number. After you text “STOP” to us, we will send you an SMS reply to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you’d like to join again, simply sign up as you did the first time or text “START,” and we will start sending SMS messages to you again. 

Help: If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at Office@pilotplumbinganddrain.com 

Interruption: Carriers, such as AT&T, are not liable for delayed or undelivered messages. Costs: Message and data rates may apply for any messages sent to you from us and to us from you. 

If you have any questions about your text plan or data plan, please contact your wireless provider. 

Privacy: If you have any questions regarding privacy, please read our privacy policy at https://pilotplumbinganddrain.com/privacy-policy/